PCSM - Professional Cloud Service Manager Training (PCSM)

DURATION
3 days

OBJECTIVES
Recall cloud service management terminology, definitions, and concepts.
Explain basic terminology related to cloud service management.
Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
Identify and explain important roles involved in cloud service management.
Compare the relationship between the cloud provider and cloud consumer.
Differentiate between potential risks and benefits of adopting a cloud strategy.
Produce an initial cloud adoption strategy.
Illustrate the benefits and drive the adoption of cloud-based services within an organization.
Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
Analyze the impact of demand and how to “right-size” cloud services at the design stage.
Outline what a cloud marketplace is and differentiate between the consumer’s and provider’s perspective of a cloud marketplace.
Analyze effective demand management across cloud-based service models.
Illustrate the benefits, risks, and issues of DevOps within an IT organization.
Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
Outline the various pricing models for cloud services.
Examine the challenges with purchasing cloud-based services.
Diagram a hybrid IT cost model.
Discover key governance requirements of cloud service provision.
Model cloud service management principles into ICT operations and IT service management.
Demonstrate how to link cloud value back to IT strategy.
Name a number of popular and relevant IT frameworks and standards.
Predict the complexities involved in designing, deploying, and running cloud services.
Compare and contrast cloud service management with traditional IT service management in the existing IT organization.

WHO SHOULD ATTEND
IT Managers and CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
Service Architects, Technical Pre-Sales Consultants
IT Professionals

TOPICS
Module 1. Cloud Service Management Fundamentals
Module 2. Cloud Service Management Roles
Module 3. Cloud Service Strategy
Module 4. Cloud Service Design, Deployment and Migration
Module 5. Cloud Service Management
Module 6. Cloud Service Economics
Module 7. Cloud Service Governance
Module 8. Showing the Value of Cloud Services to the Business